Privacy Policy

Last updated: December 2024

Introduction

neonixes B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website neonixes.pro or use our digital marketplace services. We are the Data Controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller responsible for your personal information is:

  • Company: neonixes B.V.
  • Address: Kastanjelaan 156, 1310 OP Almere, Flevoland, Netherlands
  • Registration Number: 90734628
  • VAT Number: NL892504317B01
  • Contact: privacy@neonixes.pro

Data Collection and Sources

The data we collect includes personal information such as your name, email address, phone number, company details, IP address, and website usage information. We collect this information through various means including our contact forms, service inquiries, newsletter subscriptions, website analytics, and direct communications with our team.

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, company name, and postal address
  • Technical Data: IP address, browser type, device information, and website usage patterns
  • Communication Data: Records of your communications with us, including emails and support tickets
  • Marketing Data: Your preferences for receiving marketing communications from us
  • Transaction Data: Information about services you have purchased or inquired about

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you have given us clear consent to process your data for specific purposes
  • Contract: When processing is necessary for the performance of a contract with you
  • Legal Obligation: When we need to comply with legal or regulatory requirements
  • Legitimate Interest: When we have a legitimate business interest that doesn't override your rights

How We Use Your Information

We explain how we use your information in this section to ensure transparency about our data processing activities. The use of your data includes providing our digital marketplace services, responding to your inquiries, processing transactions, sending important updates about our services, improving our website and services, conducting business analytics, and complying with legal obligations.

Specifically, we may use your personal data to:

  • Provide and maintain our digital marketplace platform services
  • Process your service requests and manage customer relationships
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Develop new services and improve existing ones
  • Monitor and analyze usage patterns to enhance user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms of service

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets
  • Protection: To protect our rights, property, or safety, or that of our users or others

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain contact information for active business relationships and up to 7 years after the last interaction for legal and accounting purposes. Website analytics data is typically retained for 26 months, and marketing communication preferences are kept until you unsubscribe or request deletion.

International Data Transfers

As we operate from the Netherlands within the European Union, your data is primarily processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate personal data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of processing your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server environments, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data protection rights, or need to contact us about privacy matters, please reach out to us:

We will respond to your request within one month of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the supervisory authority in your country of residence.

Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you may file a complaint with: